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What makes Panty on the Vine unique?
Our products are customized and personal: the perfect combination for the
perfect gift. Each one includes a message of your choice, which will appear
on a printed tag along with the gift!
Need something answered? Check out the below FAQ for
immediate answers. If you still need assistance, please
click here to contact us.
Our Products
What is a "Lingerie Letter"?
A Lingerie Letter is a personalized and fun message sent from one party to
another. They are a unique gift idea, and a great way to show someone that
you care! Lingerie Letters are ideal for gifts between friends, lovers, and secret
admirers - both male and female.
What is included in a Lingerie Letter?
Our products consist of the following:
- A product from our signature line of
panties and lingerie
-
A silver or gold tag printed with your personal message
[Sample Messages]
- A sleek black envelope (or a box for premium sets)
- Sensual Ribbon
- A heart sticker (ribbon for premium sets)
- The chance for your special someone to respond
What sizes of your products are available?
Most of our products are "one size fits most", and feature adjustable
portions to accommodate many different sizes. For example, our
Deluxe Panty features ribbon on each side which can be easily
adjusted.
Click here to see an example.
For products which are available in multiple sizes, please consult this
chart:
| Size |
Cup Size |
Bust |
Waist |
Hips |
| Small |
A - B |
32 - 34 |
23 - 25 |
34 - 36 |
| Medium |
B - C |
34 - 36 |
25.5 - 28 |
36 - 38 |
| Large |
C |
36 - 38 |
28 - 31 |
38 - 40 |
| X-Large |
C |
38 - 40 |
31 - 34 |
40 - 42 |
| One Size |
A - C |
32 - 38 |
23 - 31 |
34 - 40 |
Can I include a customized message in my order?
Yes! This is part of the fun - we encourage you to be
flirty and creative! Your message will appear on a tag with the product.
Click here to view sample
messages.
Panty on the Vine will not edit your message, and does not check for
errors. Please note that we reserve the right to deny and refund any order
which contains a message that is extremely inappropriate, in our opinion. If
you do not choose a personalized message, we may contact you and/or choose a
message on your behalf.
How does the response message work?
When your special someone receives your gift, there will be instructions
included on how to respond to your message. If they are interested, they
will be directed to this
page, where they can enter a message to you.
We will then forward the message along to you. Your personal information and e-mail address are never shared -
great for secret admirers!
Shipping Methods
How can I delay shipment?
You may delay shipment by entering in a requested arrival date when you
order your product. You may select a date up to thirty (30) days from
today's date. Once received, orders are typically processed for two (2)
business days before being shipped. Orders which require immediate shipping (Express orders, for example) may be processed sooner. Please note that delivery dates are
estimated and are not guaranteed.
Can I send an order internationally?
Panty on the Vine delivers to the United States, including Hawaii,
Alaska, Puerto Rico, and the United States Military. Please note that
delivery time may vary for orders shipped outside the continental United
States or to military addresses.
If you want to ship an order to a location not listed above, please
contact us first. We reserve the right to cancel any order being shipped
to an international location, or invoice the purchaser for additional
shipping and handling.
How are products packaged?
Our products are discreetly packaged in a packaging envelope or box, which
does NOT contain your information - your personal information is in no way
on the package. Inside, a second envelope/box, sealed with a heart sticker,
contains the lingerie.
The recipient will not know what is inside until both the outside and
inside envelopes/boxes are opened. The return address on the box will state
our company name, "Quad Two LLC", and will not mention Panty on the Vine.
Delivery
How are products delivered?
Unless otherwise noted, our products are typically sent First Class via the
United States Postal Service (USPS), and packaged as mentioned
above. Panty on the Vine reserves the right to utilize a different
shipping company or method.
When can I expect my order to arrive?
We will do our best to ensure that your order arrives promptly! After
orders are received, it takes approximately two (2) business days to process
your order. During this time, you may change any of your order information
by contacting us. Orders which require immediate shipping (Express orders, for example) may be processed sooner.
After processing, orders are shipped out (or held until your requested
shipping date), and typically arrive within five (5) business days. If you
have selected a quicker shipping method (such as Priority or Express Mail),
the product will arrive quicker.
Delivery times are estimated and we do not guarantee delivery on
or by a specific date or time. Delivery may take longer for any orders sent
outside of the continental United States or to military addresses.
If I send a Lingerie Letter anonymously, can the recipient find out
who sent it?
No, not unless you tell him/her yourself! We will not reveal any personal
information about you on the product or envelope. Additionally, your name is
NOT on the tag or product in any way unless you've included it in your
message.
If you want your recipient to know who the gift is from, simply add your
name to the personal message.
Order Information
Is my personal information safe?
Yes. Your information is secure, as we use PayPal (a secure third-party)
to preserve our customers' information. For more information, please see our
Privacy Policy.
What will appear on my credit card statement?
"PAYPAL *P ONTHEVINE" will appear on your credit card statement for all
orders.
How does PayPal authorize my payment method?
Please refer to the PayPal Help Center. More information is available
here.
How may I change or modify an order?
Simply contact
us as soon as possible, and inform us that you would like to modify your
customized message or change your shipping information. We will attempt to
accommodate your request and will send you a confirmation e-mail if the
order has not yet been packaged or processed through our system. Typically,
orders are processed and shipped out within two (2) days; however, this is
an estimate and your order may be shipped on a different date. Orders may
not be cancelled once processed by Panty on the Vine.
It is not necessary to submit a second order through PayPal, as
we may then attempt to ship both orders.
How can I locate my order?
If you have been provided a tracking number for a USPS package, you can
enter this information at
USPS.com. The majority of our products arrive within five (5) business
days. If your order has not been received after this time, please feel free
to contact us,
and we will attempt to determine the location of your order.
Please note that Panty on the Vine utilizes USPS and other third party
shipping companies to fulfill orders. If the shipping company utilized by
Panty on the Vine confirms that your order was delivered (or delivery was attempted) through tracking or
by any other means, we are not responsible for any further investigation,
replacement, or refund.
We do not verify and are not responsible for the accuracy of the shipping
address that you provide. Please review shipping addresses carefully at
USPS.com. If it is determined that the shipping address provided is
incorrect, we are not responsible for providing a replacement product or
refund. If the order is returned to us for any reason by the shipping
company, we will contact you and attempt to re-ship the order after receipt
of payment of a re-processing fee for the additional shipping and handling.
If your order was not received, and the shipping company utilized by
Panty on the Vine can not find or place your order, we may contact the
shipping company at our discretion and file a claim. Orders will be handled
on a case to case basis.
Other Questions
Can I return a product?
Due to the nature of the products, all sales are final.
How can I contact you?
Please feel free to contact us through our
contact page, or through e-mail at
orders@pantyonthevine.com. It typically will take one (1) business day
to respond to your inquiry.
Panty on the Vine reserves the right
to modify our conditions and policies at any time with or without
notice. By placing an order, you certify that you understand and agree
to these policies. We are not responsible for errors or misstatements in
content or pricing. We assume no responsibility or liability resulting
from the use or receipt of our products. Products are sold "as-is" and
no warranty is offered. Limited quantities available. For entertainment
purposes only.
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